SHIPPING & RETURNS
Everything you need to know about your order.
From processing and shipping to damaged orders and returns, you’ll find the details below.
SHIPPING & RETURNS
SHIPPING
Orders are carefully prepared and processed within 3–5 business days, unless otherwise noted on the product page.
Once your order ships, tracking information will be sent to the email address provided at checkout.
Shipping times are separate from processing times and may vary depending on the carrier, destination, holidays, weather, or other delays outside of our control.
Please double-check your shipping address before completing your order. Aniko Mercy Cosmetics is not responsible for orders shipped to an incorrect address provided at checkout.
LOST OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.
If your tracking shows a delay or your package has not arrived as expected, please contact the shipping carrier using your tracking information.
If you need assistance locating your order information, contact:
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
Include your order number, a brief description of the issue, and clear photos of the product and packaging so we can review the issue.
If your claim is approved, we'll provide the appropriate next steps.
RETURNS & EXCHANGES
Due to the nature of cosmetic products and for hygiene and safety reasons, all cosmetic sales are final.
We do not accept returns or exchanges for:
Opened or used products
Change of mind
Shade or color preference
Products purchased in error
If we made an error with your order or your product arrived damaged or defective, please follow the instructions above so we can review it.
ORDER CANCELLATIONS
Orders begin processing after they are placed, so cancellations are not guaranteed.
If you need to request a cancellation, contact amc@anikomercy.com as soon as possible. If your order has already entered processing or shipped, it cannot be canceled.
CUSTOM LIP EXPERIENCES & EVENTS
Custom lip experiences, private parties, pop-ups, collaborations, and other booked services may have their own payment, deposit, cancellation, rescheduling, and travel terms.
Those terms will be provided during the booking process and must be agreed to before the booking is confirmed.
QUESTIONS?
For questions regarding an online order:
Please include your order number when contacting us about an existing purchase.